Frequently Asked Questions

Please, if there’s anything we haven’t answered here, you’re welcome to contact us: 1-800-366-4071; email Our Customer Experience Specialists are extremely knowledgeable about our products, and they’ll be happy to research what they can’t readily answer. We’re always happy to hear from you!


Does Thymes test on animals?
We at Thymes do not test products on animals. We guarantee the safety of our products by using ingredients that have been used reliably for many years, along with effective amounts of preservatives common in cosmetics. These preservatives are non-toxic and non-irritating, helping to safeguard the quality of the products you buy.

Gift Certificates
This site no longer supports the sale or use of gift cards. Please contact us at 1-800-366-4071 to redeem your gift card.

Can I buy Thymes products in my area?
Thymes products are sold in specialty retailers throughout North America. Please visit our store locator to find a store near you. For international retailer inquiries, please email us at

Can I use multiple discounts or promotional offers on a single order?
Promotional offers and discounts cannot be combined with one another unless otherwise specified within the promotional offer. Offers are available only online at Not available at independent Thymes retailers. Not valid on previous purchases or gift certificates. May not be combined with any other discount. Promotions do not apply to sale products. If there is a promo code, you must enter the promo code during checkout to receive the discount offer applied to your order.

Are there any products I can't apply discounts on?
Unless otherwise stated, we are not able to offer discounts on Pura products including fragrance refills and the Thymes + Pura Frasier Fir Diffuser Kit. Order level discounts also cannot be combined with sale items.

Why can’t I find the fragrance I’m looking for?
As times and tastes change, Thymes does occasionally retire fragrances to make room for exciting new collections. It is always hard to retire a fragrance when we know there are still happy users out there making it part of their day. We have learned over the years that every fragrance has a life span and some are longer than others.

What are your candles made of?
Thymes candle fragrances are composed of a blend of essential and synthetic oils. We use 100% food-grade paraffin wax and our wicks contain no lead. You can view our candles on our candle page.

Are your detergents HE compatible?
Yes, our laundry detergents are HE Compatible.

Where can I view the ingredients before I purchase?
Each bath and body product has an ingredient list that can be found on the website. On each product page, look for the “View All Ingredients” link following the product description.

Are your products gluten-free?
Yes, Thymes products are gluten-free; however, we cannot guarantee that they are manufactured in a wheat- or gluten-free facility.

How can I tell you about my idea for a new fragrance or product?
We would love to hear from you! Please feel free to email your ideas to

Is my credit card information secure online?
Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. For more security information, please visit our Privacy and Security statement.

What credit cards can I use to purchase products?
We accept VISA, MasterCard, American Express, and Discover.

Need more help?
Customer Experience hours are from 8:30 am to 5:00 pm Monday through Thursday, and Friday from 8:30 am to 12:00 pm.

Phone: 1-800-366-4071

Please include your name, email address, and daytime phone number.