Return Policy

If you are not satisfied, we are happy to exchange or issue a refund.

Returns and exchanges must be made within 30 days of shipment.

Once we have received the returned product, please allow 10 – 14 business days to process the transaction.

Contact our Customer Experience Department at 1-800-366-4071. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 12:00 pm CST. Or email us at You will receive a return authorization number (RA#) from a Customer Experience Specialist. Please write the RA number on the packing slip. Return the product, in Thymes packaging if possible, along with the original packing slip, RA#, and statement of your preference for credit or exchange using the address below:

Returns RA# ___________
629 9th Street SE
Minneapolis, MN 55414

When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. Thymes cannot guarantee a credit or replacement for your return without confirmation of delivery to us. You will be responsible for the return shipping costs.

Please note, if the product was not purchased from Thymes, we recommend that you return it to the original place of purchase. If not, a receipt is required and we will exchange the item for a new item of equal value.

At The Thymes, LLC, we stand behind our products and quality controls. If for any reason you are not satisfied with a Thymes product you purchased from Thymes or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Thymes 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

To submit a Guarantee request, please call one of our experts at 1-800-366-4071 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your Thymes product, a proof of purchase, and your Guarantee approval confirmation number to:

629 9th Street SE
Minneapolis, MN 55414

You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Thymes reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Thymes 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized Thymes seller, please contact us at 1-800-366-4071.