Question 1

Contact Us

Accepted Answer

Monday - Thursday 8:30 am - 5:00 pm CST
Friday 8:30 am - 12:00 pm CST
Email us at cs@thymes.com

Phone:
1-800-366-4071

Mailing address:
629 9th Street SE
Minneapolis, MN 55414

Shipping address:
629 9th Street SE
Minneapolis, MN 55414

Advertising and press:
Pr@thymes.com

Question 2

FAQs

Accepted Answer

Please, if there’s anything we haven’t answered here, you’re welcome to contact us: 1-800-366-4071; email cs@thymes.com. Our Customer Experience Specialists are extremely knowledgeable about our products, and they’ll be happy to research what they can’t readily answer. We’re always happy to hear from you!

Does Thymes test on animals?
We at Thymes do not test products on animals. We guarantee the safety of our products by using ingredients that have been used reliably for many years, along with effective amounts of preservatives common in cosmetics. These preservatives are non-toxic and non-irritating, helping to safeguard the quality of the products you buy.

Gift Certificates
This site no longer supports the sale or use of gift cards. Please contact us at 1-800-366-4071 to redeem your gift card.

Can I buy Thymes products in my area?
Thymes products are sold in specialty retailers throughout North America. Please visit our store locator to find a store near you. For international retailer inquiries, please email us at cs@thymes.com

Can I use multiple discounts or promotional offers on a single order?
Promotional offers and discounts cannot be combined with one another unless otherwise specified within the promotional offer. Offers are available only online at www.thymes.com. Not available at independent Thymes retailers. Not valid on previous purchases or gift certificates. May not be combined with any other discount. Promotions do not apply to sale products. If there is a promo code, you must enter the promo code during checkout to receive the discount offer applied to your order.

Are there any products I can't apply discounts on?
Unless otherwise stated, we are not able to offer discounts on Pura products including fragrance refills and the Thymes + Pura Frasier Fir Diffuser Kit. Order level discounts also cannot be combined with sale items.

Why can’t I find the fragrance I’m looking for?
As times and tastes change, Thymes does occasionally retire fragrances to make room for exciting new collections. It is always hard to retire a fragrance when we know there are still happy users out there making it part of their day. We have learned over the years that every fragrance has a life span and some are longer than others.

What are your candles made of?
Thymes candle fragrances are composed of a blend of essential and synthetic oils. We use 100% food-grade paraffin wax and our wicks contain no lead. You can view our candles on our candle page.

Are your detergents HE compatible?
Yes, our laundry detergents are HE Compatible.

Where can I view the ingredients before I purchase?
Each bath and body product has an ingredient list that can be found on the website. On each product page, look for the “View All Ingredients” link following the product description.

Are your products gluten-free?
Yes, Thymes products are gluten-free; however, we cannot guarantee that they are manufactured in a wheat- or gluten-free facility.

How can I tell you about my idea for a new fragrance or product?
We would love to hear from you! Please feel free to email your ideas to cs@thymes.com.

Is my credit card information secure online?
Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. For more security information, please visit our Privacy and Security statement.

What credit cards can I use to purchase products?
We accept VISA, MasterCard, American Express, and Discover.

Need more help?
Customer Experience hours are from 8:30 am to 5:00 pm Monday through Thursday, and Friday from 8:30 am to 12:00 pm.

Phone: 1-800-366-4071
Email: cs@thymes.com

Please include your name, email address, and daytime phone number.

Question 3

Shipping

Accepted Answer

U.S. Shipping Information
Please allow 2-5 business days of processing time before leaving our shipping facilities.

Product Purchase Total	GROUND	TWO-DAY	ONE-DAY
$1.00 - $29.99	$10	$13.50	$21.00
$30.00 - $74.99		$15.00	$22.50
$75.00 - $99.99		$18.50	$26.00
$100.00 - $199.99	FREE*	$22.50	$30.00
$200 and over	FREE*	$27.50	$35.00

Thymes Free U.S. Shipping*
Enjoy Free U.S. Ground Shipping on any U.S. with a total of $100 or more after discounts and less shipping costs.

*Offer applies to standard shipping in the continental U.S. only. Offer available online only at www.thymes.com. Not available at independent Thymes retailers. Not valid on previous purchases or gift certificates. May not be combined with any other promotion or discount. If selecting Two-Day or Standard Overnight shipping, full freight charges will apply. Product subtotal, after discounts must be $100 or more. Shipping discount will be automatically applied to your qualifying order.

Please ensure your shipping address is correct before placing your order. Once an order is confirmed, the shipping address cannot be changed or modified.

Ground
A physical street address is required for delivery. We are unable to ship to P.O. Boxes.
We offer a flat rate for Ground shipping of $10.00 on any order in the Contiguous U.S.
Please note orders shipping UPS Ground or UPS SurePost may take 2-5 calendar days to process before shipping from our facility.
**UPS SurePost - UPS Ground takes the package and delivers it to your local post office, and USPS then completes final delivery of the package.**

Two-Day
A physical street address is required for delivery.
Orders placed before 10:30am, Central Standard Time (CST), Monday - Thursday, will arrive in the next two business days. Orders placed after 10:30am (CST) will arrive in the next three business days.
Orders placed by 10:00 am (CST) on Friday will arrive in the next two business days. Orders placed after 10:00 am (CST) will arrive in the next three business days.

One-Day
A physical street address is required for delivery.
Orders placed before 10:30am, Central Standard Time (CST), Monday - Thursday, will arrive the next business day. Orders placed after 10:30am (CST) will arrive in the next two business days.
Orders placed by 10:00 am (CST) on Friday will arrive the next business day. Orders placed after 10:00 am (CST) will arrive in the next two business days.

Two-Day and One-Day Air Order Processing
Monday – Thursday: Orders received by 10:30am, Central Standard Time (CST), will ship the same business day. Orders received after 10:30am (CST), Monday through Thursday, will ship the following business day.
Friday: Orders received by 10:00 am, Central Standard Time (CST), will ship the same business day. Orders received after 10:00 am (CST) will ship the following business day.

Alaska, Hawaii, And U.S. Territories
We ship via UPS Ground and Two-Day to Alaska, Hawaii, Puerto Rico. However, if your order includes Home Fragrance Mists, we will ship your order UPS Two-Day Air and all additional shipping charges will be charged to your credit card. Please call Customer Experience at 1-800-366-4071 to inquire about rates and restrictions.

Alaska / Hawaii / Puerto Rico Shipping Information

Shipping Option	Rate
Ground	$25
Two-Day	$35

APO/Military
APO address can only be shipped via USPS Priority Mail, at a flat rate of $8.00. We apologize but we are unable to ship Home Fragrance Mists, Eau de Parfums, Colognes, Pura Car Diffusers and/or certain Oil Refills to these locations.

Holiday Closures
New Year’s Day
Martin Luther King Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
The day after Thanksgiving
Christmas Eve Day
Christmas Day
New Year’s Eve Day

What if I place my order on a holiday or weekend?
All orders placed over the weekend are received the following Monday. Please allow 2-3 additional days for order confirmation.

Thymes offices and shipping department will be closed on certain holidays. Orders submitted on these days will not be processed until the next open business day.

Question 4

Returns

Accepted Answer

If you are not satisfied, we are happy to exchange or issue a refund.

Returns and exchanges must be made within 30 days of shipment.

Once we have received the returned product, please allow 10 – 14 business days to process the transaction.

Contact our Customer Experience Department at 1-800-366-4071. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 12:00 pm CST. Or email us at cs@thymes.com. You will receive a return authorization number (RA#) from a Customer Experience Specialist. Please write the RA number on the packing slip. Return the product, in Thymes packaging if possible, along with the original packing slip, RA#, and statement of your preference for credit or exchange using the address below:

Thymes
Returns RA# ___________
629 9th Street SE
Minneapolis, MN 55414

When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. Thymes cannot guarantee a credit or replacement for your return without confirmation of delivery to us. You will be responsible for the return shipping costs.

Please note, if the product was not purchased from Thymes, we recommend that you return it to the original place of purchase. If not, a receipt is required and we will exchange the item for a new item of equal value.

THYMES 60-DAY SATISFACTION GUARANTEE
At The Thymes, LLC, we stand behind our products and quality controls. If for any reason you are not satisfied with a Thymes product you purchased from Thymes or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Thymes 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

HOW TO CLAIM THE GUARANTEE
To submit a Guarantee request, please call one of our experts at 1-800-366-4071 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your Thymes product, a proof of purchase, and your Guarantee approval confirmation number to:

Thymes
629 9th Street SE
Minneapolis, MN 55414

You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

GUARANTEE GUIDELINES
Thymes reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Thymes 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized Thymes seller, please contact us at 1-800-366-4071.

Question 5

Retailer Resources

Accepted Answer

Interested in selling Thymes?

Being a wholesaler has its perks! Find a sales representative in your area below.

If you represent a multi-door, regional or national account, please email us directly at cs@thymes.com

REPRESENTATIVE	COVERAGE AREA	PHONE
Ivystone	Indiana, Illinois, Michigan, Wisconsin, Minnesota, Ohio, North Dakota, South Dakota, & Kentucky	877-466-7895
Goetz, Inc.	Iowa, Nebraska, Kansas & Missouri	800-242-3178
Harper Group	Washington D.C., Delaware, Maryland, New Jersey, New York, Pennsylvania & Virginia	866-644-1704
Harper Group	Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island & Vermont	866-644-1704
Goetz, Inc.	Louisiana, Arkansas, Texas & Oklahoma	800-242-3178
Ivystone West	Washington, Idaho, Oregon, Alaska, Arizona, New Mexico, Colorado, Utah, Wyoming & Montana	877-466-7895
Stephen Young & Associates	California, Nevada & Hawaii	800-282-5863
Design Home	Canada	800-663-9950
Marie Negron	Puerto Rico	1-787-765-6097

Wholesale Policies

Terms of Sale
Authorized Online Seller Application and Agreement
Minimum Advertised Price Policy

*Effective 6/15/20 we require a credit card for any transaction under $2,500.00 USD.

Question 6

SDS/CA Ingredient Disclosures

Accepted Answer

Transparency is a responsibility Thymes takes seriously. Take a look at what makes our products great!

Ingredient Disclosures

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